The voltages should be written on the board near the connector. Let us know if only your picture turns off or if you lose sound as well and if the picture comes back on. If you want to repair this problem youll have to change your TVs backlight. Screen is more than bright enough for desk work, I actually turned down brightness as I'm sitting about 2.5 ft away. Royal smart tv 55, HI MY TV GOES BLACK BUT HAS SOUND WHAT IS THE PROBLEM. To Solve, Please follow below steps: 1 Turn on your Soundbar and change the source to AUX then Press and hold the play/pause button for 5-7 seconds. TV is Blank or Black Screen: Causes & Tips You Can Try to Repair, 65 Vs 75 TV: Is it Right or Too Big For You?, Smart TV Keeps Losing Wifi Problems and Ways to Fix, 55 vs 65 TV Comparison Things to Consider, 40-inch TV Dimensions and Viewing Distance, 32-inch TV Dimensions and Viewing Distance, TV Remote Control Not Working Common Problems & Troubleshoot. To fix this, you should hard reset your TV and check the cables. cost is much higher usually than the other sources like ebay or shopjimmy.com. Follow. While the screen is black, I can hear noises if I press buttons on the remote. I hope this helps.Regards,JohnInsignia Support. You can use the voice command system to turn on the television. Good luck. I have checked all the settings, unplugged it. Then, check out the HDMI cord for proper security on both the TV and outlet sides. movement. Hi. My tv is a Toshiba and it works fine for about 5 minutes then the screen goes completely black, but the sound still work. 3. In order to determine the fault location and fix it, I made this step-by-step guide. BEST BUY, the BEST BUY logo, the Tag Design, MY BEST BUY, and BESTBUY.COM are trademarks of Best Buy and its affiliated companies. We took it down this morning and I blew out all the air vents with my air compressor. Have a 42 insignia get the power red light , try turning on , blinks 5 times normal then the 6 blink is very quickly , no sound and no screen , what could that be , hmm. If the display is not functioning as it should, you will need to call the Customer support line at 1-877-467-4289 in order to schedule an in home service for warranty repair. Additionally, your TV may not have enough storage space for the latest software update. You should be able to fix the problem if you push the HDMI cable into the HDMI port more tightly if your Insignia TV keeps turning off. It angers me that I have to do this, and that Vizio fails to recognize this issue, but at least I didnt have to launch the TV into a dumpster. why would I lose sound now? Replaced the HDMI cable with a good one(not a cheap one) But not always the black screen is an irreparable breakdown, quite often the cause can be eliminated on its own. If you are attempting to check the picture from a cable box or other devices, swap it for another device. Our 6 year old 55" Visio started going black several days ago. It's the power board, it isn't the power board, it's the tcon, it isn't the tcon, it's the led lights, it isn't the led lights??? reason why youre having a black TV screen. Look for the wires connected to the board and take them away. Perhaps after connecting USB drives and other portable devices, your TV screen starts blinking. Direct the home flashlight beam to the screen of the TV on - if you see an image, the problem is that one of the panels of the TV has failed. This TV has always had the picture set to "Vivid". The model number is NS-55D420NA16 LED, This is an outrage. Hello sheets and KDHALEY,Welcome to Community@Insignia!I apologize for being kind of generic in my reply since I don't have model numbers to provide more specific information. Then, hold the Back and the right side of the navigation circle together for 10 seconds. Just type "LCD TV repair or "Dynex LCD TV repair" into You Tube . Dennis. Thought it was cable signal so got a new cable box, and the cable box is fine. If you are good with a soldering iron you can replace the capacitors on a given board and sometimes fix it that way. If I put it on Vivid, it shuts off again after a few minutes with audio only. Insignia Fire TV Stuck On Logo? Then scroll down until you see "Audio only". See if that resets your TV. Stable blinks of the display, if there are no problems listed above, can be caused by breakage of the power supply or communication wires. I would appreciate knowing if these two things worked for you before trying them myself. I have tried other outlets also. Was watching TV when I looked up and was black screen with sound, so I turned it off and back on and it was fine. (3 Quick Fixes), LG TV Yellow Looks Green? I have an Lg smart TV. Just like Jake said, not long after being out of warranty the screen went black with audio. Tried the mute 3 x etc. You can measuere voltages on the power supply board to the inverter board with a DVM to eliminate a power supply board fault . Let us know if only your picture turns off or if you lose sound as well and if the picture comes back on. Put old board back in and lights come on to the other 2 green boards but still no picture. I have unplugged everything, tried to. Stephanie. My Sony 32 veon TV has a blank screen but has sound. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Most of the time, inactive power sources and These parts cost you around 25-60$ to replace but not sure how much labor would cost you. My TV is blank but it is playing how will I fix it, My sony projection tv 54 inch screen goes black and goes off and on. then plug in again & turn on. Much to my surprise, the picture returned. Dont waste your time replacing power supply. But before the wizard arrives, try all of the above - check the TV for an audio signal at the time of activation, test with a home flashlight, and make sure to check all power and wire contacts. It is easy for a cable to come loose in the HDMI port, especially if it wasnt plugged in completely from the start. When youre experiencing black or blank My Dixon TV Plasma 32inches has developed a line. guy. devices. Method #2 - Disable Fire Stick Sleep Timeout Using a Side-loaded App If you got method #1 working, you can stop here. Instructions do not come with the boards it should be obvious how to get the back off and then change a board once the back is off if not perhaps your friend shouldtake it to a repair shop or maybe watch a you tube video or two there are thousamds. Best Buy is probably going away if you read any Wall Street stuff. Replace the HDMI cable if it doesnt fit into any of the ports. Glitter Sparkles, Hoping this works out visio just started doing the same exact thing had it for about the same exact time ( 2 years ), Sep 26, 2018 by During the consultation process, you should tell the master about the tests carried out and their results. If you've completed the steps above and there's still no picture: Press Exit > Exit > Exit > 720 on your Xfinity remote. What we discovered was that it might be light sensative In the morning the sun is very bright so we tried moving the TV out of the direct sunlight after the 1st time it blacked out, that seemed to work. We can fix this problem in your home or in our shop just from $80. No issues since. Another thing is to visually inspect the boards for bulging capacitors images of them are easily googled, just google "bulging capacitors " or go to " bad cap.net", Pay particular attention for bulging capacitors on the the power supply board (the one with the AC linecord attached. Underpowered Long wire, you are a big help. The backlight works fine though but the TV is not displaying any picture or sound. Sounds like the backlight inverter board inverter board died usually about $29.00 -$49.00 on the internet probably a VR heating up and shutting down . If you do not want to tolerate any more interference in the form of a sudden black screen on your TV - it is better to contact the specialists of the service center immediately. Some televisions will automatically switch This method involves installing an app on the Fire TV device that will disable the sleep timer. Detach the 2 ribbons on the bottom of the screen from the board. Should I be able to see lights on at the back of my TV it a bush smart tv, Nov 12, 2020 by To resolve: Press the "Menu" button on your Insignia remote control. So i usually now have a blank Tv with sound..Can you please advise me on whats best to do at this Condition.. Wondering why your Insignia Fire TV shows a blank screen. Hello wcervantes4,Welcome to Community@ Insignia!If the display is not functioning as it should, you will need to call the Customer support line at 1-877-467-4289 in order to schedule an in home service for warranty repair.Regards,JonInsignia Support. Try switching to a different input to see if this solves the problem. So, if this is the Our vu55inch left suddenly the pictures disappeared. Aaron Bedazzled Usually, a TV may have more than one power supply boards So before you panic, check if everything is properly working or no loose 3. @dsmitty29 easy and difficult are all a matter of who is doing it ;-) It is really not very complicated. Despite the fact that this step may seem a little too simplistic to be effective, it is still important to take when dealing with problems like these. Consider replacing your HDMI cable with a new one since it may possibly have a short or other defect that causes the blank or black screen problem. pistolstar4 Stick to P/Q models, still love my P65f1. Mine is doing the same thing. The more wires and wireless signals you have around your television, the greater the chance for interference. Feb 8, 2018 by After 15-30 minutes, plug the TV back in then press and hold the power button for a few seconds. 4. We provide in-home service calls to the following New York areas: Warranty on all parts and labor. If you are looking for a solution to fix an Insignia TV that has a black screen or a no signal error, this may be the solution on how to fix it. Make sure the TV is set to the HDMI input your Chromecast is plugged into, for example, HDMI 1 or HDMI 2. After that, you will simply need to re-connect them as tightly as you can. Im at a loss and dont want to spend more money in it. This should be a recall and the manufacturer pay all cost of repairs and or replace for every consumer that has encountered this problem. Put your new power board, then screw it carefully, Put the back cover of your TV and secure it. @andrew51566. Otherwise, there may be an issue with the backlit sensors. I have Vizio 55 and screen goes black but still get sound. I spent about 45 minutes on phone with CS technician and she walked me through some troubleshooting. I have the same think just happen with my Magnavox. In general, restarting your device is a great way to give it some rest. I've probably owned 15 TV's in my life. backlight in order to illuminate the images on the screen. Luckily, the following guide can help you determine if that is the case. We would recommend trying to see if that resolves your issue. You can get low esr panasonic or other brand caps fron digikey or mouser . I got it for free because of this issue. Changing picture mode to standard as well as turn off sleep and power mode didn't work. Just went in and changed picture settings to standard and turned off sleep and power mode. @dsmitty29. 2. To find out ..when the picture goes out shine a flashlight into the screen if you see the pictureT-Con Boardshould be OK.and just your backlight is out. I bet you won't have any mainennance issues now smart move! In THE MORNING WOKE UP AND TURNED IT ON STILL NO PICTURE BUT SOUND. Just hope it stays on going forward. (only on 1 on our TVs) But it only happened in the morning until around 11:00am. There is only one way out of this situation - you should contact the service center to help you cope with the problem. 03:35 PM If all wires are connected, try to disconnect the TV completely from the network, restart the hardware, and re-enable it. Unplug Your TV (and Plug It Into the Wall) As with all technology, try turning it off and on again before doing anything else. I think the picture from sony is pastie, but it will due Hard to beat lcd s, and kuddo to my needy maintenance. i change it from standard to dynamic. Then after holding the mute button a few seconds the led on the bottoM of the TVs bezel turns back on press the input button to change the hdmi or other plugged in inputs and it should turn back on for a few more seconds or minutes so you can change the backlight to 63 or whichever sweet spot you pick that works for your tv. 3. John Escobedo. Let me know if this works for anyone else. Remember to bring along your original receipt for warranty validation. Perform A Firmware Update. Second, tried reinstalling . First we have to remove the back housing to reveal the boards (from left to right: main board, T-CON, power supply) and disconnect the LCD panel from the T-CON board. Follow along as we explore the possible causes and solutions for when your Insignia TV keeps turning off. yes I held the power button on tv for 60 sec doing same thing blue light steady, then blinks then insignia screen shows then goes black, keeps read more. THIS DID NOT HELP. So its unplugged for now to see if it resets. I held the power button on. Wearea participantin the AmazonAssociates program. To address a system malfunction, perform a hard reset on your television. But if its The only thing Ive noticed I can do so far to keep the screen from going black is to keep it on Netflix (thereby using WIFI) with the cable box off so none of the HDMI cables are effecting the TV. If you can see a picture, the backlights are bad. This is the most common way to solve any glitch with the TV and it is also recommended by the official Amazon support. Was SLEEP TIMER mistakenly turned ON? Thats the last time I buy a Vizio, they are junk. I WAS WATCHING LETTERMAN AND THE SCREEN WENT BLACK. What can be done yourself before contacting a dedicated repair service center? The LG tv in my flat (not sure of model) Conrad south Auckland nz, Hi Beverly I am having the same problem I have a 65 TV and have a black screen with sound. My Insignia 55 Class LED 4K UHD Smart Fire TV Edition TV screen dims to almost black. Have you tried going to your display settings and changing from vivid to another display? The screen will go back to normal display when the calibration is complete (approximately ten minutes). 03-11-2013 03:35 PM - last edited on 02-28-2018 04:10 PM by Mariah-BBY. I thought it might be overheating from all the visible dust on the back. Glad to see it worked out and the set was fixed and put to good use . 03-11-2013 I changed the VIDEO INPUT from HDMI 4 to HDMI 2. so far so good. However, make sure you have followed all the steps before this carefully. Go to {removed per forum guidelines}or better yet just google or removed per forum guidelines}your " set brand &model # + baclight inverter board ". General Hardware. Ensure the Monitor Cables are Secure We have to wait about 30 minutes and it will come back on but immediately turn off again. There doesn't appear to be an actual fix. Tcon is the cheaper of the two. Picture can still be very faintly seen thru the blackness. The last step in the preparation would be to verify all of the wirings throughout your Insignia TV to check for possible malfunctions. Will try with the settings mentioned above. Since I cannot find diagnostic software for the Insignia (it does have a USB "service" port) I cannot determine the problem. Did anyone reply? Rita mcalary. producing sounds then obviously you know that is not the case. Its been sitting in my master closet now for 3 months. Dustin Smith It usually fixes the issue and you can then use your TV again, but sometimes we dont know how to fix it completely and thats why I have created this detailed guide that will make the process easier. @dreamerdawn69, I have a vizio 400k smart TV. Ask an Expert Electronics Question TV Problems Satisfied Customers Related TV Questions The tv when turned on, flashes, but then there is no as you put a flashlight on it, and still no picture. Cycle the available resolutions on your Fire TV device by pressing and holding the Up and Rewind buttons together for five seconds. Please help. If your Apple TV only shows a black screen intermittently, wait until it's working and then update tvOS from the Settings: Open the Settings and go to System > Software Updates. Many thanks!! Same exact problem. How do I know what happened? When I fix and leave off wall, the problem does not happen again. Quasar Black screen:Tried the unplug TV, wait 15 mins. Issue resolved. What can I do? Still running. i had to reset the screen size. Sleep timer can sometimes be pressed on the remote and will turn OFF the TV. it seems to be working. I ordered online from walmart and led 50 inch. We have samsungwatched fine last night woke up to sound but black screen. Unplugging the tv for 30 minutes worked in my case. Other times, the screen stays black. along with a T-con board as well as other internal parts. Choose the "Screen Saver" option from the menu. If your Insignia TV keeps changing input, its probably an issue with the remote control or HDMIcord. Currently having the picture mode at Standard with Auto brightness off and backlight set to 75% seems to be holding up and have not had the Blackout since. (Use And Fix Guide). In occasional instances, the sleep timer of Since you have sound power supply is probably OK . one. Folks, I have the Vizio 65 D Series and having the same issue Screen goes black but still has audio.